Privacy Policy
We think privacy is an important matter and we care about your privacy. In this statement we will explain to you how we ensure your privacy is protected.
The legal address of LivePower/Diginet N.V. is Aarschotesestraat 87a 1800 vilvoorde Belgium.
What do we see as personal data?
Any data you send to us can be personal data. Like your name, address, email address and telephone number, any data that can directly or indirectly lead to a natural individual is personal data. During your visit at shop.livepower website, technical details like your device’s IP address, information from which internet site you have entered our website and which browser you use, is collected.
Purposes for processing your personal data
LivePower processes your personal data to be able to:
Cookies and other tracking techniques
LivePower makes use of functional and analytical tracking cookies. A cookie is a small file downloaded onto your computer the moment you access a page of a website. The cookie is stored on your device by your browser. LivePower uses cookies for the technical operation of the website. For example, to store certain preferences.
LivePower uses Google Analytics on our website to keep track of site visits, below some examples of what is being tracked:
LivePower does not use your personal data and/or does not provide it to third parties in order to display advertisements on other websites in the name of LivePower
Third party cookies
On our website cookies can be placed by third parties like social media companies like YouTube. YouTube for example make use of tracking cookies placed on our website. On the LivePower websites, third party content like embedded YouTube videos is used. This way, YouTube also places tracking cookies.
We want inform you as clearly as possible and ask for your consent. On your first visit of our website we also inform you about the use of cookies and asked for your consent.
Browser settings
You can use your computer’s browser settings to delete previously stored cookies and prevent new cookies from being stored. The method used for storing cookies depends on the type of browser; you can use your browser’s help function if necessary. Rejecting and/or deleting cookies only has an effect on the computer and the browser on which you perform this act. If you are using multiple computers and/or browsers, you must repeat the act(s) described above as often as necessary.
Collecting and processing personal data of visitor under the age of the 16
Our website and services do not intent to collect personal data of visitors younger than 16 years old. Unless the visitor consent is given or authorized by the holder of parental responsibility over the child. If you think we have collected data without this consent, please contact us via account@livepower.be
Technical support
Part of the services offered by LivePower is technical support, on-site or remote. To provide the actual technical support, personal data is not necessary and LivePower will therefore not process personal data. LivePower cannot guarantee we will not encounter personal data when providing support.
When personal data is an inevitable result of the collection of technical support data, LivePower will sign a processing agreement to guarantee your personal data is processed only to provide technical support.
Remote support
To provide remote support, LivePower uses Teamviewer. Meaning that next to the privacy policy of LivePower, the privacy policy of Teamviewer is also applicable
Teamviewer does not collect any content data of the sessions. This is technically not possible, the data being exchanged between you and LivePower is encrypted. Teamviewer ID and IP adresses are being collected by Teamviewer.
For more information, see https://www.teamviewer.com/en/privacy-policy/
Access to, correcting and erasing your personal data
You should have control over your privacy and personal data. By law, this means you have the right to access, correct and to erase your personal own data. You also have the right to withdraw the permissions we received or to restrict the use of your personal data by LivePower. You also do have the right for data portability.
If you wish to view, correct, erase or transfer your data, please send a request to LivePower account@livepower.be
To ensure your personal data and privacy is protected, we need to verify the requesters identity. To do this, we ask you to send a copy of your ID. Please make sure you mask your photo, MZR zone, the zone at the bottom of the ID and your Dutch BSN or your Belgium Rijksregister number. Again, this is to ensure your privacy.
We would like to point out that you do have the right to send a complaint regarding your privacy protection by us to the Dutch DPA using this link
How we protect your personal data
Data protection is an important part of protecting your privacy which LivePower takes very seriously. Organizational, technical and legal measures are in place to prevent abuse, loss, unauthorized access, unauthorized disclosure and unauthorized processing. LivePower is using service providers and other companies for processing data, like email campaigns, hosting and facilitating support. If you suspect that your personal data is not being carefully secured or is being misused, please do contact us at account@livepower.be
Updating our privacy statement
We reserve the right to update our website privacy statement without asking consent. Updating can be needed due to new functionality of our website or for legal reasons.
The legal address of LivePower/Diginet N.V. is Aarschotesestraat 87a 1800 vilvoorde Belgium.
What do we see as personal data?
Any data you send to us can be personal data. Like your name, address, email address and telephone number, any data that can directly or indirectly lead to a natural individual is personal data. During your visit at shop.livepower website, technical details like your device’s IP address, information from which internet site you have entered our website and which browser you use, is collected.
Purposes for processing your personal data
LivePower processes your personal data to be able to:
- Send our newsletters and/or catalogs
- Send business process related emails
- Call you for business related matters
- Inform you about (changes in) products and services
- Create your account
- Ship goods and provide related services
- Analyse how you use our website to improve it and offer relevant services and products based on your preferences.
Cookies and other tracking techniques
LivePower makes use of functional and analytical tracking cookies. A cookie is a small file downloaded onto your computer the moment you access a page of a website. The cookie is stored on your device by your browser. LivePower uses cookies for the technical operation of the website. For example, to store certain preferences.
LivePower uses Google Analytics on our website to keep track of site visits, below some examples of what is being tracked:
- Register the number of visitors
- Analyzing the most viewed pages
- Time spent on a page
- Analyzing the clicks from email and social media campaigns
- Analyzing which files are downloaded
LivePower does not use your personal data and/or does not provide it to third parties in order to display advertisements on other websites in the name of LivePower
Third party cookies
On our website cookies can be placed by third parties like social media companies like YouTube. YouTube for example make use of tracking cookies placed on our website. On the LivePower websites, third party content like embedded YouTube videos is used. This way, YouTube also places tracking cookies.
We want inform you as clearly as possible and ask for your consent. On your first visit of our website we also inform you about the use of cookies and asked for your consent.
Browser settings
You can use your computer’s browser settings to delete previously stored cookies and prevent new cookies from being stored. The method used for storing cookies depends on the type of browser; you can use your browser’s help function if necessary. Rejecting and/or deleting cookies only has an effect on the computer and the browser on which you perform this act. If you are using multiple computers and/or browsers, you must repeat the act(s) described above as often as necessary.
Collecting and processing personal data of visitor under the age of the 16
Our website and services do not intent to collect personal data of visitors younger than 16 years old. Unless the visitor consent is given or authorized by the holder of parental responsibility over the child. If you think we have collected data without this consent, please contact us via account@livepower.be
Technical support
Part of the services offered by LivePower is technical support, on-site or remote. To provide the actual technical support, personal data is not necessary and LivePower will therefore not process personal data. LivePower cannot guarantee we will not encounter personal data when providing support.
When personal data is an inevitable result of the collection of technical support data, LivePower will sign a processing agreement to guarantee your personal data is processed only to provide technical support.
Remote support
To provide remote support, LivePower uses Teamviewer. Meaning that next to the privacy policy of LivePower, the privacy policy of Teamviewer is also applicable
Teamviewer does not collect any content data of the sessions. This is technically not possible, the data being exchanged between you and LivePower is encrypted. Teamviewer ID and IP adresses are being collected by Teamviewer.
For more information, see https://www.teamviewer.com/en/privacy-policy/
Access to, correcting and erasing your personal data
You should have control over your privacy and personal data. By law, this means you have the right to access, correct and to erase your personal own data. You also have the right to withdraw the permissions we received or to restrict the use of your personal data by LivePower. You also do have the right for data portability.
If you wish to view, correct, erase or transfer your data, please send a request to LivePower account@livepower.be
To ensure your personal data and privacy is protected, we need to verify the requesters identity. To do this, we ask you to send a copy of your ID. Please make sure you mask your photo, MZR zone, the zone at the bottom of the ID and your Dutch BSN or your Belgium Rijksregister number. Again, this is to ensure your privacy.
We would like to point out that you do have the right to send a complaint regarding your privacy protection by us to the Dutch DPA using this link
How we protect your personal data
Data protection is an important part of protecting your privacy which LivePower takes very seriously. Organizational, technical and legal measures are in place to prevent abuse, loss, unauthorized access, unauthorized disclosure and unauthorized processing. LivePower is using service providers and other companies for processing data, like email campaigns, hosting and facilitating support. If you suspect that your personal data is not being carefully secured or is being misused, please do contact us at account@livepower.be
Updating our privacy statement
We reserve the right to update our website privacy statement without asking consent. Updating can be needed due to new functionality of our website or for legal reasons.
